We understand that when customers order via the internet they want to receive their goods rapidly.

This is why we keep all articles visible on our website in stock.

If an article is no longer in stock, either we will remove it from the website, or else a note will specify when it will be back in stock and in that case it will temporarily not be possible to deposit it into your shopping cart.

We do all we can to make sure that your orders are processed as fast as possible.

Shipments are made from Monday to Friday excluding public holidays.

Except in unusual circumstances, once your order is placed it will be shipped in two days and often the following day.

For shipping, we prefer to use the French Postal service with Colissimo registered packages (the packages are handed over upon signature).  This system is reliable and fast.

Leadtimes vary based on the zone where the delivery is to take place.

• For France : 48 to 72 hours
• For EEC : 6 to 8 days
• For Other Countries : 8 to 10 days   

These leadtimes are calculated on the basis of working days : from Monday to Friday – except public holidays.

Please beware that during the Christmas period the time taken to deliver packages may increase slightly, and we have no control over this.  We would be grateful if you can bear this in mind. If you do not receive your order in time, please contact us and we will initiate a search using the tracking number.  However, please be assured that we have never lost a package so far! The risks associated with transportation are covered provided that the buyer verifies the products on receipt  and makes any reservations, if there are any, known to the shipping company within 48 hours even if the package is delivered free of charge. For further information about the French Post’s Colissimo service, you can visit their website. For deliveries to countries not covered by our order process et for any other question, do not hesitate to contact us.